Vital Networks, Inc.

Our Proactive IT plan is a discounted, monthly retainer for a set number of support hours per month. As we deal with IT issues throughout the month, we track the time worked and deduct it from your monthly balance. You can check and adjust the number of hours at any time to fit your support needs. If there are a lot of unused hours left over at the end of the month, we use them to perform various IT projects that improve the IT infrastructure. With this plan you get a higher level of support, more predictable IT support costs, and the flexibility to easily adjust the level of support you require from us. Our Proactive IT plan is perfect for small offices with limited IT support needs, or large offices that already have an internal IT department and just need occasional Tier-2 support.  The Proactive IT offering  basically includes everything from the Outsource plan without the "unlimited" support:

IT Support

• 24x7 Helpdesk
• Responsive, friendly, local consultants
• A small, dedicated team supporting your business
• On-site support when needed
• Emergency after hours, weekend and holiday support available
• Ability to provide "remote control" support no matter where you are
• New hire on-boarding

CIO-Level Advice and Management

• Clear advice on how best to leverage IT assets to attain business goals
• IT Budgeting assistance
• Disaster recovery planning
• IT Security review and regulatory compliance
• Detailed monthly reporting
• Comprehensive IT documentation
• Asset management and inventory
• Technology vendor oversight

24x7 Server Monitoring and Maintenance

• Advanced software agent-based monitoring system
• Proactive response to hardware/software issues -- prevents downtime
• Oversight of data backups
• Security incident response
• Patch management

We have a unique team-based approach which allows us to really know your people and your network. When you combine our award winning customer service with our advanced software agent technology you get the best possible service for your IT budget. Check out the Benefits of choosing Vital Networks or learn How to Get Started!